Unit 3 IP – Internal Memo

Unit 3 IP – Internal Memo
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Concepts of Evaluating and Validating Training

Barbara Maddock, the Director of Information Technology, stopped you on your way to lunch to inquire about ways to evaluate some training. She is planning some training in the area of providing better customer service in the technical support center. You had to rush off to a meeting, so you told her that you would send her a memo outlining some ways to evaluate the training.

Write a brief memo explaining the major concepts of evaluating and validating training to the Barbara Maddock, the Director of Information Technology.

  • Be sure to explain the concepts in such a way that someone without a comprehensive background in training will understand the ideas and be able to apply them. (If you must use training jargon, be sure to provide an explanation).
  • Address the 4 levels of evaluation
  • You should include an example to help demonstrate each level.
  • At least 2 pages
  • Must include running head, title page, abstract, and reference page all in APA fomat-In-text citations and references must be in APA format
  • Please submit your assignment.Your assignment will be graded in accordance with the following criteria. Click here to view the grading rubric.

    For assistance with your assignment, please use your text, Web resources, and all course materials.

 

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