TLMT 313 Week 5 – Quiz 4

TLMT 313 Week 5 – Quiz 4
$1.99
  • Description

Question 1 of 10

10.0 Points

Cross-training workers is a typical capacity management technique for times when demand exceeds capacity.

  • True
  • False

Question 2 of 10

10.0 Points

Which of the following is a service strategy characterized by the idea that a service can serve a narrow target market better than a broad market?

  • Transitional strategy
  • Focus strategy
  • Demand strategy
  • Differentiation strategy

Question 3 of 10

10.0 Points

Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.

  • True
  • False

Question 4 of 10

10.0 Points

A service bundle includes the explicit service, the supporting facility, the facilitating goods, as well as the implicit services.

  • True
  • False

Question 5 of 10

10.0 Points

A very popular fast food restaurant is presently staffed with three cash register attendants that are taking orders. Upon entering the restaurant, customers must choose from three separate lines, each of which leads to one of the three registers. Immediately upon placing their order with the register attendant, customers are given their food and drinks by the register attendant. To analyze this situation, you would use the queuing model for an infinite demand source, multiple servers, and multiple channels.

  • True
  • False

Question 6 of 10

10.0 Points

When companies sell products both online and in traditional retail stores this is called a mixed internet distribution strategy.

  • True
  • False

Question 7 of 10

10.0 Points

Service response logistics is the management and coordination of the organization’s activities that occur after the service has being performed.

  • True
  • False

Question 8 of 10

10.0 Points

When a level demand strategy is used for managing capacity, the firm is required to use a demand management or queue management tactic to deal with excess customers.

  • True
  • False

Question 9 of 10

10.0 Points

Long-term customer satisfaction, especially in the face of service failures, requires organizations to empower front-line service personnel to identify problems and then provide solutions quickly and an empathetic way.

  • True
  • False

Question 10 of 10

10.0 Points

First-come-first-served is an example of a(n):

  • channel queuing arrangement
  • queue discipline
  • single-phase queue design
  • unfair waiting policy

 

Our Score
[Total: 0 Av: 0]
Find Us On Social Media

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes:

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>