IFSM 311 – Memo to CIO

IFSM 311 – Memo to CIO
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  • Description

Memo to CIO on Success Criteria for Enterprise System Implementation and Enterprise Architecture

Purpose of this Assignment

This assignment gives you the opportunity to demonstrate your ability to research, evaluate, and explain enterprise systems, and to communicate effectively at the executive level. This assignment specifically addresses the following course outcomes:

  • analyze and examine how enterprise architecture and enterprise systems influence, support, and enable an organization’s ability to contribute to strategic decision making and to respond and adapt to the business environment
  • analyze enterprise system solutions to make recommendations based on benefits, limitations, and best fit within the enterprise environment
  • analyze and explain the elements of a successful plan for implementing enterprise solutions, addressing structure, processes, culture, and other considerations
  • analyze success criteria for higher application to enterprise architecture

Assignment

Your instructor has assigned each group one of several types of enterprise systems (ERP, SCM, CRM, etc.) to research and prepare a paper and an executive-level informational presentation. In Group Project 1, your team prepared a 2-3 page paper summarizing the case studies, evaluating the success of the implementations, and identifying lessons learned. For this assignment, you are to work independently and write a 1-2 page memo (not including references page) to the CIO that identifies at least seven success criteria for implementation of enterprise systems, for the category of enterprise systems assigned to your group (ERP, SCM, CRM, etc.).  (NOTE:  More than seven success criteria are required to receive all possible points; see Grading Rubric below.)

  1. Each of these success criteria should be briefly explained and then related to how they would be applied during an implementation of the assigned category of enterprise systems within the CIO’s organization.
  2. Discuss how each of the success criteria relates, on a larger scale, to satisfying the enterprise architecture. Some areas to consider include the structure of the organization and its processes and culture; other aspects of a proposed implementation relate to the phases of the system development life cycle (needs analysis, design, development, implementation, maintenance).

The case studies your group is using may be a good source of ideas as well. The criteria you identify must be applicable to enterprise systems (in the category assigned to your group) and should come from your research.

You are to use a Microsoft Word memo template. The use of at least three external scholarly resources (in addition to your case studies and other class materials) is required. (NOTE:  More than three external resources are required to receive all possible points; see Grading Rubric below.) You should use scholarly journals (rather than Wikipedia and authorless website postings). If you need assistance with determining what a scholarly journal is, the UMUC library is a very good source of information, accessed via the following link: http://www.umuc.edu/library/libhow/articles.cfm.

Remember to correctly cite and reference all sources. Since you are writing a memo, you should use in-text citations and list the references on a separate page at the end.

An example that is not related to enterprise systems but can give you an idea of what is needed follows. One criterion for successful implementation of an individual customer’s Internet connection might be that the customer’s system is fully functioning when the technician leaves the customer’s home. The explanation of how that would be applied is that the technician has completed the installation, tried it to be sure it is working, explained to the customer how to connect and use the system, and answered any questions that the customer had. As a result the reader now knows what one of the success criteria is and how it would be applied.

After your individual assignment has been submitted, you will work with your group to select a set of recommendations for a successful implementation that will become a part of your Group Project 2, the executive briefing.

Note: The filename of your paper should include your last name. An example would be: Smith_Memo.doc.

Grading Rubric

Your work will be graded according to the rubric below.

Criteria

 

90-100%

Far Above Standards

 

80-89%

Above Standards

 

70-79%

Meets Standards

 

60-69%

Below Standards

 

< 60%

Well Below Standards

 

Possible Points

Introduction5 Points

 

There is an effective introduction to the memo, stating the purpose, using sophisticated writing.

4 Points

 

There is a clearly written introduction to the memo, stating the purpose, using effective writing.

3.5 Points

 

The introduction adequately sets the stage for the memo.

3 Points

 

The introduction does not adequately set the stage for the memo.

0-2 Points

 

No introduction is provided or little effort is shown.

5
Criteria18-20 Points

 

More than 7 criteria for successful implementation of enterprise systems (in the category assigned) are identified. Each of the criteria is thoroughly explained and each is very clearly applicable to enterprise system implementation success, demonstrating a sophisticated understanding of course concepts, analysis, critical thinking and synthesis.

16-17 Points

 

More than 7 criteria for successful implementation of enterprise systems (in the category assigned) are identified. Each of the criteria is clearly explained and each is applicable to enterprise system implementation success, demonstrating a good understanding of course concepts, analysis, critical thinking and synthesis.

14-15 Points

 

At least 7 criteria for successful implementation of enterprise systems (in the category assigned) are identified, explained, and are applicable to enterprise system implementation success, and may demonstrate an adequate understanding of course concepts, analysis, and critical thinking.

12-13 Points

 

Fewer than 7 criteria for successful implementation of enterprise systems (in the category assigned) are identified. Some of the criteria may not be clearly explained, and/or may not be applicable to enterprise system implementation success, and/or may not demonstrate an adequate understanding of course concepts, analysis, and critical thinking.

0-11 Points

 

Few or no success criteria applicable to enterprise system implementa-tion are identified and explained, or are not relevant.

20

Application of Criteria45-50 Points

 

The application in a successful implementation of enterprise systems is fully and clearly described for more than 7 criteria. Each of the criteria is appropriately related to implementation of enterprise systems (in the category assigned) and to satisfying the enterprise architecture; and demonstrates sophisticated incorporation of course concepts and research, analysis, critical thinking and synthesis.

40-44 Points

 

The application in a successful implementation of enterprise systems is clearly described for more than 7 criteria. Each of the criteria is appropriately related to implementation of enterprise systems (in the category assigned) and to satisfying the enterprise architecture; and demonstrates effective incorporation of course concepts and research, analysis, critical thinking and synthesis.

35-39 Points

 

The application in a successful implementation of enterprise systems is described for at least 7 criteria. The explanations relate the criteria to implementation of enterprise systems (in the category assigned) and satisfying the enterprise architecture, and demonstrate adequate incorporation of course concepts and research, analysis, and critical thinking.

30-34 Points

 

The application in a successful implementation of enterprise systems may be only partially described and/or fewer than 7 criteria may be discussed. The criteria may not be appropriately related to implementation of enterprise systems (in the category assigned) and satisfying the enterprise architecture, and/or may not demonstrate adequate incorporation of course concepts and research, analysis, and critical thinking.

0-29 Points

 

The explanations for application of the criteria do not relate to successful implementa-tion of enterprise systems, or are missing; or too few criteria are included.

50

External Research14-15 Points

 More than three scholarly sources other than the class resources are incorporated and used effectively, contextualized, appropriately researched and supported, and synthesized with original arguments. Sources used are credible, relevant, and timely.  Proper APA style is used for citations and references.

12-13 Points

 More than three scholarly sources other than the class resources are incorporated and used effectively, appropriately researched and supported, and support original arguments. Sources used are credible, relevant, and timely.  Proper APA style is used for citations and references.

11 Points

 Three scholarly sources other than the class resources are properly incorporated and used.  Uses APA format for references and citations.

10 Points

 Three or fewer sources other than the class resources may be used; may not be scholarly sources; may not be properly incorporated or used to support arguments; may rely too heavily on the reporting of external sources, and/or are not effective or appropriate; and/or are not credible, relevant, or timely. May not use APA format.

0-9 Points

 

No external research is incorporated or reference listed is not cited within text.

15
Memo Format9-10 Points

 

Memo reflects effective organization and sophisticated writing; correct structure, grammar, and spelling; presented in a professional format using Word memo template.

8 Points

Memo reflects effective organization; has few errors in sentence structure, grammar, and spelling; presented in a professional format using Word memo template.

7 Points

 

Memo has some organization; may have some errors in sentence structure, grammar and spelling; is in Word memo template.

6 Points

 

Memo is not well organized, and/or contains several grammar and/or spelling errors; and/or is not in Word memo template.

0-5 Points

 

Memo is extremely poorly written and does not convey the information.

10
     TOTAL Points Possible100

 

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