CASE STUDY – ERP SYSTEMS

CASE STUDY – ERP SYSTEMS
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  • Description

Group Project 1: Paper Summarizing Assigned Cases

Purpose of this Assignment

This assignment gives you the opportunity to demonstrate your ability to research, evaluate, and explain enterprise systems and to communicate effectively at the executive level. This assignment specifically addresses the following course outcomes:

  • analyze and examine how enterprise architecture and enterprise systems influence, support, and enable an organization’s ability to contribute to strategic decision making and to respond and adapt to the business environment
  • analyze enterprise system solutions to make recommendations based on benefits, limitations, and best fit within the enterprise environment
  • analyze and explain the elements of a successful plan for implementing enterprise solutions, addressing structure, processes, culture and other considerations

Assignment

The chief information officer (CIO) of your organization has heard about enterprise systems and believes they could solve many of the problems in the organization. He has asked your team to do some research and prepare an analysis and recommendations about these types of systems. Your team will be assigned one of several types of enterprise systems (ERP, SCM, CRM, or others) to research and prepare a paper and an informational presentation for the CIO. The purpose of your task is to help him understand the type of enterprise system (assigned to your team), how other organizations have implemented such systems, and lessons learned from the implementations. As part of the presentation, your team will lay out the considerations that the CIO should think about—both positive and negative aspects—prior to suggesting that the organization consider implementing one of these systems.

Your instructor will assign each group one of several types of enterprise systems to research and on which you’ll prepare both a paper (Group Project 1) and an executive-level informational presentation (Group Project 2). Your group should do some research and find two case studies relevant to your assigned system. For Group Project 1, your team will analyze the case studies that you have agreed to. Then, for Group Project 2, your team will use that information to develop an executive-level presentation that provides an analysis and recommendation for your CIO. You should review Group Project 2 in order to understand how Group Project 1 supports both Group Project 2 and the individual project to write a memo to the CIO on “Success Criteria” for implementing enterprise systems.

Note: The individual research assignment, a memo to the CIO on Success Criteria, is due in the class schedule between your Group Project 1 and Group Project 2 due dates. This memo, which identifies at least seven success criteria for implementation of enterprise systems, is used in conjunction with the group projects to provide the CIO with the necessary analysis to make an informed decision on an enterprise system implementation. Details on the Success Criteria memo assignment are provided separately.

Group Project 1

Review the case studies for two different organizations that implemented the type of enterprise system assigned to your group. For each, briefly describe:

  • the business they are in
  • the problem they were trying to solve
  • whether the enterprise system implementation was a success or not
  • why it was or was not a success in terms of cost, schedule, quality, and performance (this is important – don’t forget it!)
  • lessons learned

Prepare a 2-3 page paper in Word format that provides this information and post it in your Group Assignment Folder. Each team member should use the Individual Assessment of Group Member Participation criteria (explained below) to evaluate contributions to this part of the group project. Individual grades will be based on the group product and adjusted appropriately according to the individual assessments.

Individual Assessment of Group Member Participation

At the conclusion of Group Project 1, each team member will rate the overall group participation of each of the team members, but not himself or herself. These ratings will be based on the person’s participation in the group project, using the instructions provided in the individual assignment, Group Project 1 Participation Assessment. The report will be submitted via the (individual) Assignments Folder as either a Word or Excel file and is due on the date Group Project 1 is due.

Grading Rubric for Group Project 1

The group project will be graded based on the rubric below. The instructor will determine whether all members of a group will receive the same grade, or will have their grades influenced by the group members’ ratings of their individual participation.

 

 

Criteria

 90-100%

Far Above Standards

 80-89%

Above Standards

70-79%

Meets Standards

 60-69%

Below Standards

 < 60%

Well Below Standards

 

Possible Points

Introduction5 Points

 A sophisticated introduction sets the stage for the paper.

4 Points

 A well-written introduction sets the stage for the paper.

3.5 Points

The introduction adequately sets the stage for the paper.

3 Points

The introduction does not adequately set the stage for the paper.

0-2 Points

No introduction included.

5
Descriptions of the Organizations5 Points

The description of the organization for each case study is clearly and correctly presented, provides the applicable information, and demonstrates sophisticated writing.

4 Points

The description of the organization for each case study is clearly presented, provides the applicable appropriate information, and is well written.

3.5 Points

A description of the organization for each case study is presented.

3 Points

The description of the organization for each case study may be somewhat unclear or partially presented.

0-2 Points

Minimal or no descriptions of the organizations are included.  Or, only 1 case study is discussed.

5
Problems to Be Solved9-10 Points

The problem to be solved in each case study is fully explained; is clearly derived from the case; and demonstrates sophisticated understanding of course concepts, analysis, and critical thinking.

8 Points

The problem to be solved in each case study is clearly explained; is clearly derived from the case; and demonstrates understanding of course concepts, analysis, and critical thinking.

7 Points

 

The problem to be solved in each case study is explained; is aligned to the case; and demonstrates adequate understanding of course concepts, analysis, and/or critical thinking.

6 Points

The problem to be solved in each case study may not be clearly explained; may not be aligned to the case; and/or may not demonstrate adequate understanding of course concepts, analysis, and/or critical thinking.

0-5 Points

Extremely minimal or no problem descriptions included.  Or, only 1 case study is discussed.

10
Assessment23-25 Points

The assessment of whether the enterprise system implementation was a success in each case study is fully explained; is directly related to the case study; and demonstrates sophisticated understanding of course concepts, analysis, critical thinking, and synthesis.

20-22 Points

The assessment of whether the enterprise system implementation was a success in each case study is clearly explained; is directly related to the case study; and demonstrates good understanding of course concepts, analysis, critical thinking, and synthesis.

18-19 Points

The assessment of whether the enterprise system implementation was a success in each case study is explained and is related to the case study; demonstrates adequate understanding of course concepts, analysis, critical thinking, and/or synthesis.

15-17 Points

The assessment of whether the enterprise system implementation was a success in each case study may not be clearly explained or may be only partially related to the case study; and/or demonstrates inadequate understanding of course concepts, analysis, critical thinking, and/or synthesis.

0-14 Points

Very minimal or no assessment of success is included.  Or, only 1 case study is discussed.

25
Analysis27-30 Points

The analysis of why the enterprise system implementation was a success or not for each case study is fully explained and convincing; is directly related to the case study; includes cost, schedule, quality and performance; and demonstrates sophisticated understanding of course concepts, analysis, and critical thinking.

24-26 Points

The analysis of why the enterprise system implementation was a success or not for each case study is clearly explained; is directly related to the case study; includes cost, schedule, quality and performance; and demonstrates sophisticated understanding of course concepts, analysis, and critical thinking.

21-23 Points

The analysis of why the enterprise system implementation was a success or not for each case study is explained and is related to the case study; includes cost, schedule, quality and performance; demonstrates adequate understanding of course concepts, analysis, and/or critical thinking.

18-20 Points

The analysis of why the enterprise system implementation was a success or not for each case study is not clearly explained or may be only partially related to the case study; may not include cost, schedule, quality and/or performance; and/or demonstrates inadequate understanding of course concepts, analysis, and/or critical thinking.

0-17 Points

 

Minimal or no analysis is provided.  Or, only 1 case study is discussed.

30
Lessons Learned9-10 Points

Lessons learned are complete, fully explained, and directly drawn from the case studies, using sophisticated writing.

8 Points

Lessons learned are complete, clearly explained, and directly related to the case studies; and are well-written.

7 Points

Lessons learned are explained, and are related to the case studies.

6 Points

Lessons learned may be incomplete, not clearly explained, or not related to the case studies.

0-5 Points

Very minimal or no lessons learned are included.  Or, only 1 case study is discussed.

10
Report Format13-15 Points

 Report reflects effective organization and sophisticated writing; correct sentence structure, grammar, and spelling; presented in a professional format using Word; any references used are effectively incorporated and cited/referenced using APA style.

12 Points

 Report is well organized and clearly written; has few errors in sentence structure, grammar, and spelling; presented in a professional format using Word; any references used are appropriately incorporated and cited/referenced using APA style.

10-11 Points

 Report has some organization; may have some errors in sentence structure, grammar and spelling, and/or has minor errors in using APA style for any references cited.

9 Points

Report is not adequately organized, and/or contains grammar or spelling errors, and/or does not follow APA style for any references used.

0-8 Points

Report is extremely poorly written, has many grammar and/or spelling errors, or does not convey the information.

15
  TOTAL Points Possible100

 

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